Conditions of Return Items

RETURNS POLICY

To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind.

Returns are processed within five business days of receiving your items. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email confirming your credit once this processed is completed.

Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it; however, if we do accept a return that has been sent back outside of that time frame, we will deduct $9.00 from the store credit issued to cover postage.

The item(s) returned must:

  • be received in original condition – unworn, unwashed, with all original tags still attached; and
  • not smell of perfume/deodorant or washing powder so please take due care when trying on your order.

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order.

 

Product Display

Although we have made every effort to display was accurately as possible the colours of our garments, as computer monitors vary, we cannot guarantee that your monitors display of any colour will be completely accurate.